At Trap Culture, your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website or shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Who We Are

This website is operated by Trap Culture, located at Orchid Road, Lekki, Lagos, Nigeria. For any privacy questions, contact us at culturetrap2@gmail.com or +234 902 559 9913.

2. Information We Collect

Information you give us:

• Your name, email address, phone number, and shipping/billing address
• Order details and purchase history
• Account login details (if you create an account)
• Messages you send us through email, contact forms, or social media

Information collected automatically:

• Device and browser type, IP address, and general location
• Pages you visit, time spent on the site, and how you arrived
• Cookie and similar tracking data

Payment information: Payments are processed securely by our third-party payment providers. We do not store your full card details.

3. How We Use Your Information

We use your information to:

• Process, ship, and deliver your orders
• Send order confirmations and delivery updates
• Respond to your enquiries and provide customer support
• Manage your account
• Send news about drops, restocks, and offers (only if you opt in)
• Improve our website, products, and shopping experience
• Detect and prevent fraud, bots, and unauthorized activity
• Meet our legal and tax obligations

4. Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the website may not work properly without them.

5. Sharing Your Information

We do not sell your personal information. We only share it with trusted parties who help us run our business, including:

• Payment processors
• Delivery and logistics partners
• Website hosting and e-commerce platform providers
• Email and marketing service providers
• Government or legal authorities, when required by law

These parties may only use your information to provide their services to us.

6. Data Security

We take reasonable technical and organizational steps to protect your information from loss, misuse, or unauthorized access. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Data

We keep your information only as long as needed to fulfil your orders, provide our services, and meet legal, tax, and accounting requirements. After that, it is securely deleted or anonymized.

8. Your Rights

Under the Nigeria Data Protection Act 2023 and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to marketing at any time
• Object to or restrict certain uses of your data
• Request a copy of your data in a usable format

To make a request, email us at culturetrap2@gmail.com. We will respond within 7 business days. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

9. Marketing Communications

If you subscribe to our emails or messages, you can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us. Unsubscribe requests are processed within 7 business days.

10. Third-Party Links

Our website may link to other sites, such as our social media pages. We are not responsible for the privacy practices of those sites, so please review their policies.

11. Children’s Privacy

Our website is not directed at children under 18, and we do not knowingly collect their personal information. If you believe a child has shared information with us, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

13. Contact Us

Trap Culture
Address: Orchid Road, Lekki, Lagos, Nigeria
Email: culturetrap2@gmail.com
Phone: +234 902 559 9913